You need help from Java experts?
We offer fast and uncomplicated support for a wide range of tasks:
New project
We support you with consulting or create a prototype, a code skeleton to get started or the complete project for you.
Support for RapidClipse / XDEV-IDE / Xpage / XDEV OpenSource Projects
Nobody knows our tools better than we do.
Consulting on existing project
We can consult on existing projects and give suggestions on best practices. Of course, it is also possible that we implement a missing feature or find and fix bugs.
Consulting / Training
As Java experts, we have a wide range of know-how, best practices and, above all, experience. This enables us to train and advise you on numerous topics. This works as face-to-face training, in online format or even purely by telephone.
 Premium Support |  Flex Support |  Community Support | |
|---|---|---|---|
| Intensive and responsive support for individual price. Learn more... | Maximum flexibility with minimum cost for our OpenSource or your private projects. No performance = No cost. Learn more... | Free support for our OpenSource projects. Learn more... | |
| Price | By arrangement | 45 € / 15 min. | Free of charge |
| Response time | 1 business day | By arrangement | - |
| Project specific support | ✔ | ✔ | - |
| Closed Source Support | ✔ | ✔ | - |
| Private ticket system | ✔ | ✔ | - |
| Communication | Support request | Support request | GitHub-Issues / RapidClipse-Issues |
Premium Support
Here you get intensive and responsive support for a pre-agreed price. We guarantee a response time of one working day. Communication runs via a dedicated premium support channel (ticket system). These tickets are treated with the highest priority.
Our support staff has enormous technical know-how and experience in the daily use of all technologies around Java. In case of problems, we usually find the error faster than our customers or are already informed about it and have workarounds ready. Your time for the analysis, workaround or elimination of technical problems is reduced enormously and you save valuable development time and therefore a lot of money.
Via Premium Support we offer the following services, among others:
- Implement custom features for your project
- Assistance with architecture design
- General advice on the use of product features
- Code review
- Bug fixes
- Guaranteed response time of one business day
Flex Support
With our FLEX Support you get our support without having to sign a support contract. FLEX Support is mainly used by our customers to order a code review or the implementation of individual functions and classes as well as individual program parts such as interfaces, web services, individual GUI components and UI themes etc. from us. The process is simple and transparent. The order is placed via our online ticket system for which you have to register once. The processing is billed in 15-minute intervals. Each started 1/4 hour costs 45,- EUR. If your budget is exceeded, you will be informed automatically and you can cancel the order at any time. This gives you control over the project and your costs at any time.
Through Flex Support, we offer the following services, among others:
- Implement custom features for your project
- Assistance with architecture design
- General advice on the use of product features
- Code review
- Bug fixes
Community Support
You can get community support on GitHub in the respective project, in the RapidClipse Issue Tracker or on StackOverflow.
We always try to answer every new question quickly. The speed depends heavily on staff availability and the difficulty of the question. Many questions are also answered by other community members.
Solutions found here contribute to the growth of the community and are freely available.
Support Times
Region North & South America: Mon – Fri, 00:00 am - 9:00 am PST
Region EMEA: Mon – Fri, 08:00 - 17:00 CET
SUPPORT REQUEST
Send us a support request and we will respond within one business day.
