Support you don't need to ask three times.
Timo and Daniel listen – and get it fixed.
Java issues driving you crazy?
Johannes & Co. are here for you – fast, straightforward, and without red tape. Whether it’s a bug, a glitch, or an emergency, we’ve got your back when you hit a roadblock.
Consulting for existing projects
Project’s running, but something’s not working? We’ll take a look, share best practices, add missing features, or fix bugs. In short: we help you get back on track – no drama, just results.
Consulting / Schulung
Java know-how – but without the boring lectures? We teach you what we live every day: clean Java code, smart structures, and tested tools. Whether in person, online, or by call – you’ll get knowledge with substance, not buzzwords.
New project
Whether it’s consulting, a prototype, or a full project kick-off – we deliver what you need to get started. From the first idea to working code, one of the XDEV buddies jumps in exactly where you need it.
Support for RapidClipse / XDEV-IDE / Xpage / XDEV Open Source projects
When it comes to our tools, no one knows them better than we do. If you're working with them, you’ll get support directly from the folks who wrote the code.
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Intensive and responsive support for individual price. | Maximum flexibility with minimum cost for our OpenSource or your private projects. | Free support for our OpenSource projects. | |
| Price | By arrangement | 45 € / 15 min. | Free of charge |
| Response time | 1 business day | By arrangement | - |
| Project specific support | ✔ | ✔ | - |
| Closed Source Support | ✔ | ✔ | - |
| Private ticket system | ✔ | ✔ | - |
| Communication |
Premium Support
With a XDEV Buddy who sticks with you.
Need support you can rely on? With our Premium Support, you get fast, direct help – no loops, no generic responses. We guarantee a response within one business day via a dedicated ticket system with top priority.
Our team doesn’t just know Java – we live it every day. That’s why we often find bugs faster than you do, or we’re already aware of them and working on a workaround. Less analysis for you, less stress for your team – and more time for what matters.
What we offer in Premium Support?
- We develop custom features for your project
- We assist with architecture design
- We provide advice on product features
- We handle code reviews
- We fix bugs
- We guarantee a response within one business day
Flex Support
As flexible as your project.
Need quick help but don’t want to commit to a contract? No problem. With our Flex Support, you get exactly what you need – no long-term commitment. It’s perfect if you need a code review, missing classes, or want to outsource individual features or interfaces.
You simply book through our online ticket system, sign up once – and we get started. Billing is fair, in 15-minute increments at €45 per quarter hour. If your budget is about to be exceeded, we’ll let you know in time – you’re always in control.
What we handle in Flex Support:
- Custom features for your project
- Architecture design assistance
- Product feature advice
- Code reviews
- Bug fixes and quick solutions
Community Support
Good questions move things forward.
Got a question about one of our projects? Check out GitHub, the RapidClipse Issue Tracker, or StackOverflow. We’ll do our best to reply quickly – depending on the topic and availability. And sometimes the answer comes from other community buddies who are already one step ahead.
The best part: whatever solutions come up here, they don’t stay in inboxes. Every fix helps the community – and it’s free for everyone.
Support Times
Region North & South America: Mon – Fri, 00:00 am - 9:00 am PST
Region EMEA: Mon – Fri, 08:00 - 17:00 CET
SUPPORT REQUEST
Send us your request – we’ll get back to you within one business day. Fast, clear, and no fluff.
